Heirloom Hook

Refund & Delivery Policy

Last updated: October 9, 2026

This policy explains how products bought from Heirloom Hook are delivered and when refunds are possible. Heirloom Hook is a Digital Shelf Lab store operated by Codigo Bro LLC. Each product is covered by the guarantee shown for it when you bought it.

1. Delivery

All products are digital files (PDF). Nothing is shipped. As soon as your payment is confirmed, we email you a link to your personal access page, where you can download every file in your order — usually within minutes. The same page includes anything you add to your order afterward.

Delivery is considered complete when that email is sent to the address you entered at checkout. If it does not arrive, please check your spam, junk or promotions folder, or contact us and we will resend it.

2. Refunds: the guarantee of your product

Each product's guarantee is shown on its page and at checkout — for example, "30-day money-back guarantee" or "Final sale" — and repeated in your order confirmation email.

If your product came with a money-back guarantee, you can ask for a full refund of that product within its guarantee period, counted from the date you bought that product. You do not need to give a reason, and you do not need to return or delete anything first.

If a product was labeled "Final sale," it is non-refundable, except as described in section 3.

3. Technical problems (covered for every product)

Whatever the guarantee, if a file is corrupted or a paid product was never delivered, we will first try to fix it (resend the link, repair the file, or provide an equivalent product). If we cannot, we will refund the price of that product.

4. Consumers in the European Union and the United Kingdom

If you are a consumer in the EU or the UK, you normally have a 14-day right to cancel (withdraw from) an online purchase. For digital content delivered immediately, that right ends once delivery begins — but only if you gave your prior express consent and acknowledged that you would lose it. We ask for that consent at checkout only when a product in your order has a guarantee shorter than 14 days; otherwise, you can ask for a refund at any time within your product's guarantee period. This does not limit any guarantee offered for your product or your other statutory rights.

5. How to request a refund or report an issue

Email us the details below within your product's guarantee period (or within 30 days of purchase for a technical issue):

Refunds go back to the original payment method. Depending on your bank, they may take 5–10 business days to appear.

6. Before disputing a charge

If you do not recognize a charge or have a problem with an order, please contact us first — we usually resolve it within 24 hours, including by refund. Charges from this store appear on your card statement as "DSL* HEIRLOOM HOOK". This does not limit your right to dispute a charge with your card issuer.

7. How to contact us

We usually reply within 24 hours.

© 2026 Heirloom Hook. All rights reserved. Heirloom Hook is operated by Codigo Bro LLC (EIN: 42-3185729), registered in Wyoming, USA.

Back to the store